How to set up and use Widex hearing aid apps
Learn how to use a Widex app to control, adjust and troubleshoot your hearing aids from your smartphone.
Published 7/15/2024,
Updated 6/16/2026
Reviewed by
HearUSA editorial team
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Usage of Widex mobile apps
How to use the Widex hearing aid app
- Download and install the app
Download the "Widex App" from the Apple App Store or Google Play Store depending on your device.
- Pair your hearing aids
Open the app and follow the on-screen instructions to pair your hearing aids with your smartphone via Bluetooth.
Use your app as a remote control for your Widex hearing aids — video instruction
Learn about:
- Hearing program selection.
- Volume control.
- Mute/unmute hearing aids.
- Directional focus.
- Right/left volume adjustments.
Stream audio
Stream audio to your hearing aids directly from your iPhone and some Android phones (similar to earbuds).
- Control and adjust the sound to your liking.
- Control and adjust audio streamed from TV Play device.
Monitor your Widex hearing aids
- View the status of your hearing aid battery.
- Check the connection to the app.
- Use the app to help locate your hearing aids with "Find my hearing aids."
- Turn on/off Bluetooth in your hearing aids (flight mode).
My Guide — video instruction
With the My Guide tool on the Widex app, you can:
- Learn how to use and wear your hearing aids with step-by-step instructions, courses and videos.
- Troubleshoot issues.
- Use "Find my hearing aids."
- Review hearing aid reminders, FAQs, and a Help section.
Personalize your sound - video instruction
- Equalizer
Sound
- Mixer
Personal programs
- Made for you
- Made by you
Wellbeing and relaxation programs
- Zen programs
My Sound — video instruction
With Widex MySound™, you can access the listening experiences of thousands of real users to get a personal recommendation in a snap.
Widex MySound™ combines real human experiences with the immense power of artificial intelligence and condenses them into a simple and easy-to-use smartphone app.
Widex MySound™ combines real human experiences with the immense power of artificial intelligence and condenses them into a simple and easy-to-use smartphone app.
Soundsense learn — video instruction
SoundSense Learn feature is a real-time machine learning guide that can help you achieve a better, more personalized hearing experience.
Compare different sound profiles and choose A or B for an intuitive way to control sound parameters. Just a few taps determine how you hear in the moment.
Apple and Android device connectivity with Widex hearing aids
How to connect my hearing aids to the Widex app
-
Download and install the app
Download the "Widex App" from the Apple App Store or Google Play Store depending on your device.
-
Enable Bluetooth on your smartphone through the settings menu.
- Prepare your hearing aids
For chargeable models, place them in the charger and then remove them to activate pairing mode.
For battery-powered models, open and close the battery doors to activate pairing mode.
- Open the Widex Moment app
Launch the app and follow the on-screen instructions.
- Search for devices:
The app will scan for nearby hearing aids. Ensure your hearing aids are close to your phone.
- Select and pair
When your hearing aids appear on the app, select them to complete the connection.
- Complete setup
Follow additional prompts to configure settings and personalize your hearing experience.
Tip
- Keep your phone and hearing aids close together during setup. If connection fails, restart both your phone and hearing aids and try again.
- Ensure your Widex app is updated to the latest version.
- Keep your phone and hearing aids close together during setup. If connection fails, restart both your phone and hearing aids and try again.
How to connect Widex Moment hearing aids to an Android smartphone — video instruction
Watch the video to learn how to connect Widex Moment hearing aids your Android smartphone.
How to connect Widex Moment hearing aids to an iPhone — video instruction
Watch the video to learn how to connect Widex Moment hearing aids to your iPhone.
Device compatibility
How do I know if my phone is compatible with the Widex hearing aid app?
Troubleshooting - Widex app
Why is my Widex hearing aid app not working?
- Ensure Bluetooth is turned on and your phone is connected to the hearing aids.
- Fix: Restart your phone's Bluetooth and hearing aids, then reconnect them.
Outdated app
- The app may not work properly if it’s not updated.
- Fix: Go to the App Store or Google Play Store and update the Widex Moment app.
Hearing aids not in range
- The app needs your hearing aids to be within a few feet of your phone.
- Fix: Ensure your hearing aids are close to your phone during use.
Battery or power issues
- Low battery in your hearing aids can cause connection problems.
- Fix: Fully charge or replace the batteries in your Widex hearing aids.
App glitches or crashes
- Temporary app bugs can disrupt functionality.
- Fix: Close the app, restart your phone, and reopen it. If the problem persists, uninstall and reinstall the app.
Incompatible software
- Make sure your phone’s operating system (OS) is compatible with the Widex app.
- Fix: Check for OS updates and make sure your phone meets app requirements.
Connection conflicts
- If your hearing aids are connected to multiple devices, the app may not function properly.
- Fix: Disconnect from other devices and pair only with your phone.
If these solutions don’t work, contact your hearing care professional or Widex support for further assistance.
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