How to handle Widex hearing aid accessories

1. Prepare the new battery 
   
   Before you begin, have the new battery ready.
   
   It’s usually type 10, 312, 13, or 675 zinc-air battery, identifiable by color-coded stickers.
   
   
2. Open the battery compartment
   
   Locate the battery door on your hearing aid.
   
   This is typically found at the bottom of behind-the-ear (BTE) models and at the side or bottom of in-the-ear (ITE) models.
   
   Use your fingernail or a small tool (some hearing aids come with a tool for this) to gently flip open the battery compartment.
   
   
3. Remove the old battery
   
   Take out the old battery. Sometimes a small magnetic tool is provided with the hearing aids to make this easier, or you can gently shake the hearing aid to let the battery fall out.
   
   
4. Insert the new battery
   
   Remove the sticker from the new battery to activate it. Air activates the zinc in the battery, beginning its life.
   
   Wait about one minute after removing the sticker before inserting the battery; this ensures the battery is fully activated.
   
   Place the new battery into the compartment. Make sure the flat side (positive side) is facing up.
   
   
5. Close the battery compartment
   
   Carefully close the battery door.
   
   You should hear a click or see that it sits flush against the hearing aid body, indicating it is locked in place.

The battery life for Widex hearing aids varies based on factors like battery size, daily usage, and streaming.

• Size 10 batteries: 3–5 days.
  ​
• Size 312 batteries: 3–7 days.
  ​
• Size 13 batteries: 6–14 days.
  ​
• Size 675 batteries: up to 14 days.

Keep your batteries sealed until you’re ready to use them. If you remove the label, they'll start to lose power and be exhausted after four weeks or so, even if you don’t use your hearing aid at all during that period. 

When it’s time to change to a new battery, remove the label and let the battery "breathe" for 60 seconds before placing it in your hearing aid. Change your hearing aid battery in a flat, uncluttered place with a soft surface. A kitchen table with a tablecloth is ideal.

Store your batteries in a cool, dry place away from children and pets. Batteries are dangerous if swallowed. And, store your hearing aid with the battery door open to make sure it’s not using battery power when it’s not in your ear.

Yes, rechargeable batteries in Widex hearing aids can be replaced, but the process must be done by a professional.

These batteries are designed to last for several years under normal use, but over time, their performance may decline.

Steps for battery replacement

1. Identify the issue
   
   If your rechargeable battery isn’t holding a charge, contact your hearing care provider to confirm that a replacement is needed.
   
   
2. Professional replacement 
   
   Rechargeable batteries in Widex hearing aids are built-in and require specialized tools for replacement.
   
   Take your hearing aids to your provider for safe and proper replacement.
   
   You may be offered loaner hearing aids to use while yours are being serviced.

1. Prepare the Widex charger
   
   Plug the charger into a power outlet.
   
   Ensure the charger is receiving power (indicator lights may show this).
   
   
2.  Insert hearing aids into the Widex charger:
   
   Place each hearing aid into its designated charging slot.
   
   Ensure the left and right hearing aids are in the correct slots (often marked L and R).
   
   
3. Check charging status
   
   The hearing aids’ indicator lights will turn on to confirm charging.
   
   A steady or blinking light typically means the devices are charging (refer to your model’s manual for light codes).
   
   
4. Charging time:
   
   A full charge takes about 4 hours and provides 16–20 hours of use.
   
   A quick charge of 30 minutes can provide several hours of use if needed.
   
   
5. Remove after charging
   
   Once fully charged, remove the hearing aids from the charger.
   
   They will automatically turn on and be ready for use.

1. Connect the power supply
   
   Plug the charger’s power cord (or USB cable) into the charger.
   
   Insert the other end into a power outlet or USB power source.
   
   
2. Check LED indicators
   
   Many Widex hearing aid chargers have an LED that lights up when the charger has power.
   
   Refer to your charger’s manual for specific indicator meanings (e.g., solid green, flashing, etc.).
   
   
3. Charge your hearing aids
   
   Once the charger is powered, place your Widex rechargeable hearing aids into the charging slots as directed.
   
   Typically, an LED on or near each slot lights up to confirm that charging has started.
   
   
4. Complete charging cycle
   
   Leave your hearing aids in the charger until they reach a full charge (often indicated by a steady LED or outlined in the manual).
   
   For most Widex models, a full charge takes around 3–4 hours.

1. Unplug the Widex charger
   
   Disconnect the charger from the power source to ensure safety during cleaning.
   
   
2. Remove debris
   
   Use a soft, dry brush (e.g., a small hearing aid cleaning brush) to gently remove dust and debris from the charging slots.
   
   
3. Clean the contacts
   
   Use a dry, lint-free cloth or a cotton swab to wipe the metal contacts in the charger.
   
   Ensure no moisture is used to avoid damaging the electronics.
   
   
4. Inspect for dirt buildup
   
   Check for any stubborn dirt or residue in the charging slots. Avoid using sharp tools to prevent damage.
   
   
5. Clean the exterior
   
   Wipe the outer surface of the charger with a slightly damp, lint-free cloth if needed. Avoid letting moisture enter the charger.
   
   
6. Reassemble and test
   
   Once clean, plug the charger back into the power source and check that it functions correctly.

Here are common reasons why your Widex hearing aids may not be charging and how to fix them:

1. Charger not connected properly
   
   Ensure the charger is securely plugged into a power outlet and receiving power.
   
   Fix: Check the connection and verify the charger’s indicator lights are on.
   
   
2. Hearing aids not inserted correctly
   
   The hearing aids might not be positioned properly in the charging slots.
   
   Fix: Remove the hearing aids and reinsert them carefully. Ensure they align with the correct slots (L/R).
   
   
3. Dirty charging contacts
   
   Dust or debris on the charger or hearing aid contacts can block charging.
   
   Fix: Gently clean the contacts on both the hearing aids and the charger with a dry, soft cloth.
   
   
4. Battery issues
   
   The rechargeable batteries may be depleted or faulty.
   
   Fix: If the hearing aids have been in use for several years, the batteries might need replacement by a professional.
   
   
5. Charger malfunction
   
   The charger itself might be damaged or defective.
   
   Fix: Test with another charger if available, or contact your hearing care provider for a replacement.
   
   
6. Temperature issues
   
   Charging may fail if the hearing aids or charger are in extreme heat or cold.
   
   Fix: Ensure you are charging in a room-temperature environment.
   
   
7. Next steps:
   
   If troubleshooting doesn’t resolve the issue, consult your hearing care professional for further assistance or a warranty claim.

A blinking light on your Widex hearing aid charger indicates an issue or status that requires attention.

Here’s what it could mean and how to address it:

1. Charging in progress
   
   Blinking lights often indicate the hearing aids are actively charging.
   
   Fix: Wait until the light becomes steady, which signals a full charge.
   
   
2. Improper hearing aid placement
   
   The hearing aids might not be correctly positioned in the charger.
   
   Fix: Reinsert the hearing aids into the slots, ensuring proper alignment. Check for left/right markers if applicable.
   
   
3. Dirty charging contacts
   
   Dust or debris on the hearing aid or charger contacts may disrupt charging.
   
   Fix: Clean the contacts with a dry, soft cloth and try again.
   
   
4. Low battery or connection issue
   
   The hearing aids may be completely drained, or the charger is not fully connected to a power source.
   
   Fix: Verify the charger is plugged in securely and wait a few minutes for the charging process to stabilize.
   
   
5. Temperature problem
   
   The charger or hearing aids may be too hot or too cold.
   
   Fix: Move the charger to a room-temperature environment and retry.
   
   
6. Charger malfunction
   
   A persistent blinking light could indicate a charger defect.
   
   Fix: Try a different power outlet or consult your hearing care provider for repair or replacement.

1. Prepare your supplies
   
   Have the replacement domes ready (same type and size as the current ones).
   
   Use clean hands and work on a dry, well-lit surface.
   
   
2. Remove the old dome
   
   Gently pinch the existing dome between your fingers.
   
   Pull it straight off the receiver wire or tube without twisting.
   
   
3. Inspect the receiver or tube
   
   Check the receiver end for any debris or damage.
   
   Clean it gently with a soft, dry cloth or a hearing aid cleaning brush.
   
   
4. Attach the new dome
   
   Push the new dome firmly onto the receiver wire or tube until it clicks or feels securely in place.
   
   Ensure it is fully attached to prevent it from detaching in your ear.
   
   
5. Check for fit and comfort
   
   Insert the hearing aid into your ear to ensure the new dome fits well and feels comfortable.

1. Remove the domes
   
   Gently pull the dome off the receiver wire or tube.
   
   Hold the dome firmly but carefully to avoid damaging it.
   
   
2. Soak the domes
   
   Fill a small container with warm, soapy water (use mild soap).
   
   Place the domes in the water and let them soak for 5–10 minutes to loosen debris and earwax.
   
   
3. Clean the domes
   
   Use a soft cloth or a small brush to gently clean the domes, ensuring all debris is removed.
   
   Avoid using sharp tools that could tear or damage the material.
   
   
4. Rinse thoroughly
   
   Rinse the domes under warm, running water to remove soap residue.
   
   
5. Dry completely
   
   Pat the domes dry with a clean, lint-free cloth.
   
   Let them air dry completely before reattaching to avoid trapping moisture in the hearing aids.
   
   
6. Reattach the domes
   
   Once fully dry, securely place the domes back onto the receiver wire or tube.
   
   Ensure they are firmly attached to prevent them from detaching during use.

1. Check the current dome
   
   Look at the dome currently on your hearing aid.
   
   The size (e.g., small, medium, or large) is often printed on the packaging or indicated by your hearing care provider.
   
   
2. Assess comfort
   
   A properly fitting dome should:
   
   Sit securely in your ear canal without falling out.
   
   Feel comfortable without causing pressure or irritation.
   
   Not allow sound to leak or create feedback.
   
   
3. Measure your ear canal 
   
   If unsure, your hearing care provider can measure your ear canal to determine the right size.
   
   
4. Trial and adjustment
   
   Try different sizes to find the best fit.
   
   Small domes: Suitable for narrower ear canals.
   
   Medium domes: Fit most users.
   
   Large domes: For wider ear canals or those needing a tighter seal.
   
   
5. Consult a professional
   
   If you’re experiencing discomfort, poor sound quality, or frequent feedback, consult your hearing care provider to verify the correct size.

• Wear and tear
  
  If the dome becomes torn, stretched, or loses its flexibility, it should be replaced immediately.
  
  
• Discoloration
  
  Replace the dome if it appears discolored or dirty, even after cleaning.
  
  
• Fit issues
  
  If the dome feels loose or no longer fits snugly in your ear, it’s time for a replacement.
  
  
• Hygiene concerns
  
  Regular replacement prevents the buildup of earwax and bacteria, ensuring better performance and comfort.

Specific instructions may vary depending on the exact model of your hearing aid. Consult manual if in doubt.

Widex hearing aid filters should be replaced every 1–2 weeks, or as needed, depending on the following factors:

• Sound quality
  
  Replace the filter if the sound becomes muffled, weak, or distorted.
  
  
• Wax buildup
  
  If the filter is clogged with earwax or debris, it needs immediate replacement.
  
  
• Usage environment
  
  Frequent use in dusty or humid environments may require more frequent filter changes.
  
  
• Manufacturer recommendations
  
  Follow the specific replacement schedule suggested for your hearing aid model.

Specific instructions may vary depending on the exact model of your hearing aid. Consult manual if in doubt.

Widex hearing aid wax guards should be replaced every 1–2 weeks or as needed, depending on your usage and earwax production.

Signs that a wax guard needs replacing include:

• Muffled sound
  
  If the sound becomes faint or distorted, the wax guard may be clogged.
  
  
• Visible wax buildup
  
  Replace the wax guard if you notice it is blocked with earwax or debris.
  
  
• Frequent environments
  
  Dusty or humid settings can cause wax guards to clog faster, requiring more frequent changes.

1. Power off the hearing aid
   
   Open the battery door or switch off the hearing aid to avoid damage while handling.
   
   
2. Remove the earpiece/dome
   
   Gently pull the dome or earpiece off the receiver.
   
   If you use a custom earmold, detach it according to the instructions provided by your hearing care professional.
   
   
3. Detach the old receiver
   
   On many models, the receiver is connected via a small plug or is clipped in place.
   
   Carefully pull or unclip the receiver from the hearing aid body.
   
   If there’s any noticeable resistance or a special locking mechanism, consult your manual or ask a professional.
   
   
4. Attach the new receiver
   
   Align the new receiver’s plug or clip with the hearing aid body.
   
   Push or click it gently into place. Avoid bending or twisting the wire excessively.
   
   
5. Reattach the earpiece/dome
   
   Carefully place the dome or custom earmold back on the new receiver.
   
   Check that it’s secure and properly seated to prevent sound leaks or discomfort.
   
   
6. Test the hearing aid
   
   Power the hearing aid on or close the battery door.
   
   Listen for any distortion or feedback. If you notice issues, recheck the connections or contact your hearing care professional.

Widex hearing aid receivers typically last 1 to 3 years, depending on the following factors:

• Usage
  
  Daily use in challenging environments (e.g., humid, dusty) may shorten the lifespan.
  
  
• Maintenance
  
  Regular cleaning and proper handling can extend the receiver's longevity.
  
  
• Wax and moisture exposure
  
  Excessive earwax or moisture buildup can clog or damage the receiver, requiring earlier replacement.
  
  
• Model and quality
  
  The lifespan can vary based on the specific Widex model and receiver type.

1. Prepare your supplies
   
   Obtain replacement tubes compatible with your Widex hearing aids.
   
   Have a small cleaning tool and a well-lit workspace ready.
   
   
2. Remove the old tube
   
   Detach the tube from the hearing aid by gently twisting and pulling it off.
   
   Remove the dome or earmold from the tube, if applicable.
   
   
3. Clean the earmold (if reused)
   
   If you’re reusing the earmold, clean it with mild soapy water.
   
   Rinse thoroughly and let it dry completely before attaching it to the new tube.
   
   
4. Attach the new tube
   
   Slide the new tube onto the earmold or dome securely.
   
   Attach the other end of the tube to the hearing aid, ensuring it fits snugly.
   
   
5. Trim the tube (if necessary)
   
   For a custom fit, use scissors to trim the tube length so it sits comfortably behind your ear.
   
   Avoid cutting too much; trim gradually and test the fit.
   
   
6. Test the fit and functionality
   
   Insert the hearing aid and ensure the tube sits comfortably and securely in your ear.
   
   Check the sound quality to confirm the tube is properly connected. 

1. Remove the tubes
   
   Detach the tube from the hearing aid by gently twisting and pulling it off.
   
   Remove the dome or earmold attached to the tube, if applicable.
   
   
2. Rinse the tubes
   
   Run lukewarm water through the tubes to flush out earwax and debris.
   
   Avoid using hot water, as it may damage the tube material.
   
   
3. Clean the tubes
   
   Use a specialized hearing aid cleaning tool, such as a thin wire or air blower, to remove debris from inside the tube.
   
   Insert the wire carefully to avoid puncturing or stretching the tube.
   
   
4. Dry thoroughly
   
   Shake out excess water from the tubes.
   
   Leave the tubes to air dry completely on a clean, dry surface before reattaching them.
   
   Use a hearing aid dehumidifier for faster drying if available.
   
   
5. Reattach the tubes
   
   Once dry, reconnect the tubes to the hearing aid and reattach the dome or earmold.
   
   Ensure all parts are securely fitted.

• Replace tubes every 3–6 months or sooner if they become stiff, discolored, or cracked.
  
  
• Always use tubes specifically designed for your Widex hearing aid model.
  
  
• If you’re unsure about replacing tubes yourself, consult your hearing care professional.